Please read these terms carefully, and print and keep a copy of them for your reference.

About Us

Richard and Maggie Tattersall
Lascot Hill Farm
WEDMORE
Somerset BS28 4QU

If you need to contact us, please e-mail us at enquiries@ourpetshop.co.uk or phone 01934 712861

Making a Contract With Us

When you place an order with us, you are making an offer to buy goods.  We will send you an e-mail to confirm that we have received your order.

Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us. 

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this.  You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

If the goods are not available, we may suggest an alternative or refund your payment.

How to Place an Order

Orders may be placed by telephone, through the shopping cart or by letter.  All credit card transactions are processed through a secure server.

Delivery

Delivery of your goods will be by Royal Mail, Recorded Delivery or Parcelforce.  Our aim is to deliver your goods within 10 working days of the order being placed, except for handmade items, for which you should allow up to 28 days.

Delivery charges are £2.50 up to £10, £3.95 up to £50 and £5.95 over £50.

Stock items will generally be delivered within a week of receiving the order.

The delivery costs given are for mainland UK, Northern Ireland, Scilly Isles, Isle of Man and the Channel Isles. Orders which are sent by Parcelforce (those in excess of 1.25kilos) will be charged extra to the Highlands and Islands, Northern Ireland, Scilly Isles, Isle of Man and Channel Isles.

If the goods are lost or damaged in transit, please let us know promptly.

Cancellation and Returns

You can cancel your contract at any time up to 7 working days after the day of delivery by informing us in writing.  To do this, please e-mail us or write to us. Please do not return any goods without first contacting us. Your payment will be refunded within 30 days.

Bespoke items, such as leather collars, which are made to your specifications cannot be refunded.  It is the customer’s responsibility to measure carefully, and if there is any doubt to contact us for assistance.

You do not have to give any reason for cancellation.  However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us by Recorded Delivery at your own expense.  All goods remain your property until they are received by us. You must ensure that the goods are packaged adequately to protect against damage.

If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection.  If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights — for example, if goods are faulty or misdescribed.

Faulty goods

If there is a problem with the goods, please contact us.  We will deal with the matter in accordance with your legal rights.

Changes to These Terms

These terms are dated 22 April 2007
 
These terms apply to your order.  We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.